Cerritos Power Outage Leaves Several Verizon Fios Customers Without Service

Were you one of dozens left without phone, internet and cable service since last Friday's power outage?

Verizon crews have had to replace battery backup units (BBU) at dozens of Cerritos residences since last Friday's massive power outage, which left several Fios customers without phone, cable and internet service for days.

Roughly 2,000 Southern California Edison customers in Cerritos were without power when an underground transformer went out near 195th Street and Bloomfield Avenue about 6:40 p.m. Jan. 11, authorities said. 

As a result of the outage, several battery backup units -- which are installed at each residence to provide backup power in the case of a loss of the main power supply -- were also "blown out" and more than 50 Verizon Fios customers in the area completely lost service, a Verizon technician told Patch.

Verizon Fios customers who were affected by the outage can call (800) 837-4966 for assistance.

Dennis January 17, 2013 at 05:21 PM
They can't call because their phones don't work! I know they will have to use their cell phones.
susan nowowiejski January 17, 2013 at 05:38 PM
Yes, I know where my FIOS battery backup is located. The Verizon tech showed us when FIOS was installed a few years ago. We were without power for several hours on Friday the 11th, We were pre paired with candles and flashlights ( part of our Earthquake). The next day I found out internet and phone no longer worked. I called Verizon and they setup a tech to come to our house the same day. The tech said our battery backup was blown and needed to be replaced. Both Edison who had our lights back on in under 3 hrs and Verizon who fix the power back supply (the same day) I wish to say Thank you, great job.


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