Alcohol establishments are important businesses in Los Angeles and a vital part of our economy. However unlike other retail establishments alcohol sales can produce a wide variety of societal problems which are very damaging and costly to the community.Problems associated with alcohol like loud noise, graffiti and loitering can adversely affect neighboring businesses and residents. These problems if left unchecked can lead to bigger problems that can contribute to neighborhood blight. Research has shown that the majority of drivers on the road who have been found drinking are coming from bars and restaurants. Many cities in California are taking proactive measures to decrease the probability that patrons of licensed establishments will drink to excess therefore reducing the risks to public health and safety. Management policies are being implemented to help teach service techniques that help servers identify underage drinkers and intoxicated patrons.The goal of responsible service training RBS is to prevent the number of illegal alcohol sales to underage youth and intoxicated patrons through educational programs which:
• Train servers and sellers on techniques to identify and refuse service to intoxicated andunderage patrons.
• Help managers to develop and implement policies that help servers/sellers understandstate, community, and establishment level alcohol policies and potential consequencesfor failing to comply with such policies.
• Train security and staff to manage problem behavior without it escalating to aggression or increasing the risk of danger to others.
INFORMATION INCLUDED IN SERVER TRAINING:
1. Importance of checking age identification of customers who appear under the age of 30.
2. Ability to recognize a false or altered identification card, how to report them, and what the regulations are for confiscating them.
3. Understanding relevant state laws and regulations in administration,criminal and civil liability and local ordinance requirements. Understanding how these laws pertain to the alcoholic beverage server.
4. Ability to understand and execute policies related to proper age identification and intervention with an intoxicated or underage customer.
Our next training will be held at Helpline Youth Counseling.
Location: 12440 E. Firestone Blvd. Suite 1000 Norwalk CA, 90650
Day: September 26, 2013
Time: 1:30-5:30
To RSVP to our responsible beverage service training, please contact Arlene Pinedo at apinedo@hycinc.org or (562) 864-3722.